gc11 Privacy Policy
Find out everything about how your personal data is collected, stored, accessed, and protected on the gc11 platform — and what rights you have.
- Your information is kept secure with SSL encryption.
- Personal information is never sold to third parties.
- The purpose of data collection is limited and clearly defined.
- You may request to view or delete your own data.
- Cookie usage is explained in a dedicated section.
- You will be notified in advance of any policy changes.
What does this Privacy Policy cover?
Use the table of contents below to jump to any section of the page.
Table of Contents — Privacy Policy
Before you read: By using the gc11 platform, you agree to this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact us at [email protected].
Please note: This page is created in Bangla for informational purposes. gc11's legally binding Privacy Policy may exist in English or another language. In case of any conflict, the original language document shall prevail.
Full details of gc11's Privacy Policy
Please read each section carefully — they outline the protections in place for your personal information.
1Introduction & Scope
Gc11 (referred to herein as "we" or "the Platform") is committed to protecting user privacy. This Privacy Policy explains what information we collect when you use the gc11.org website and its associated mobile app, how that information is used, and how it is kept secure.
This policy applies to all gc11 services — from browsing the website and registering an account to gaming activity and customer support.
Purpose of This Policy
The core purpose of our Privacy Policy is to clearly inform users about how their data is handled, and to empower them to make informed decisions. Transparency and trustworthiness are fundamental values at gc11.
- This policy is a supplement to gc11's Terms & Conditions.
- Compliant with international data protection standards.
- Users will be notified of any policy changes in advance.
- For any questions, contact us at [email protected].
2What types of data are collected?
Gc11 only collects data necessary to provide its services. No unnecessary or excessive data is collected.
Personal Identification Information
- Full name — for account verification and KYC purposes.
- Date of birth — for age verification purposes (to confirm users are 18+).
- Address — collected for identity verification and legal compliance purposes.
- Nationality and country — to comply with geographic restrictions.
Contact Information
- Email address — for account verification and communication.
- Mobile number — for OTP verification and two-factor security.
Financial Information
- Payment method details — required to complete transactions.
- Transaction history — retained for legal compliance and account auditing purposes.
- Deposit and withdrawal records — for tax and regulatory compliance.
Technical Information
- IP address — for security and fraud prevention.
- Device type and operating system.
- Browser information and version.
- Platform activity logs.
- Cookies and session data.
Sensitive Information: gc11 does not collect sensitive information such as religious beliefs, political opinions, health data, or ethnic background. You will never be asked to provide this type of information in any form.
3How Your Data Is Collected
Gc11 collects user information through several methods. Each is explained in detail below.
Directly from you
You provide information directly through registration forms, profile updates, KYC document submissions, and emails sent to the support team.
Automatic Collection
Cookies, session data, log files, and IP addresses are automatically recorded while you use the platform.
Through third parties
Payment gateways may verify information during payment processing. Specialized services may be used for KYC verification.
From gaming activity
Game history, betting records, and platform activity logs are stored automatically.
4Purpose of Data Use
Gc11 uses collected information solely for specific, legitimate purposes. Misuse of data is strictly against gc11's policy.
For operating the service
- Account creation, verification, and management.
- Providing gaming services and processing transactions.
- Providing customer support and resolving complaints.
- Sending notifications about important changes to your account.
For security and legal compliance
- Detecting fraud, money laundering, and unauthorized access.
- Completing age verification and the KYC process.
- Fulfilling legal obligations to regulatory authorities.
- Internal auditing and record-keeping.
For service improvement
- Analyzing and improving the user experience.
- Identifying and resolving technical issues on the platform.
- Plans for new features and services.
Use in marketing: gc11 may send emails or messages to inform users of relevant offers or updates. You may opt out of these communications at any time.
6How data is stored and protected
Gc11 uses modern technology and methods to protect user data.
Technical Security
- SSL/TLS 256-bit encryption — applied during data transmission.
- Encrypted database — for stored sensitive information.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability assessments.
- Access control — only authorized personnel can view your data.
How long is your data retained?
Data is generally retained while your account is active and for a specified period after closure, as required by legal obligations. Financial transaction records may need to be kept for an extended period in compliance with applicable law.
- Account data — retained for a set period even after account closure.
- Transaction records — retained as required by law (typically 5–7 years).
- Cookie data — until the end of the session or for a defined period.
- Gaming logs — retained for a defined period in accordance with platform policy.
In the event of a data breach: In the event of a security breach, gc11 will notify affected users in a timely manner in accordance with applicable law and will take steps to minimize any damage.
8Your Data Rights
As a gc11 user, you have several important rights regarding your personal information.
Right to Access
You can find out what information gc11 holds about you. Submit a request to [email protected] and you will receive the information within a reasonable timeframe.
Right to Rectification
If any of your information is inaccurate, you may request a correction via Account Settings or by email.
Right to Erasure
Under certain conditions, you may request the deletion of your data. However, some information must be retained to meet legal obligations.
Right to restrict processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Portability
You may request your data in a structured format.
- To exercise your rights, write to us at [email protected].
- Requests are typically responded to within 30 days of identity confirmation.
- Complex requests may take longer — you will be informed in advance if that is the case.
- If a request cannot be fulfilled for legal reasons, you will be informed of the reason.
9Children's Privacy
Gc11 strictly enforces an 18+ age policy. No data is collected from anyone under 18, and they are not permitted to open an account.
- Age verification is mandatory at registration.
- If any data belonging to a minor is collected inadvertently, it will be deleted immediately.
- Parents and guardians are encouraged to use parental controls on their devices.
- If you become aware of an underage account, please notify us immediately at [email protected].
10How the Privacy Policy Is Updated
Gc11 may update this Privacy Policy as needed. Users will be notified before any significant changes take effect.
- For major changes, notice will be sent via email.
- The "Last Updated" date is always displayed at the top of the page.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
- If you disagree with the policy, you may request to close your account.
For any questions or concerns regarding the Privacy Policy [email protected]to get in touch.
Key Privacy Highlights at gc11
Here's a quick overview of the steps gc11 takes to protect your information.
End-to-End Encryption
Your personal information and transaction data are transmitted with SSL/TLS encryption, ensuring that no one can intercept or read them in transit.
Never sold
Gc11 never sells your personal data to third parties. Data is used solely for providing the service.
Restricted Access
Your information is accessible only to authorized personnel. Unauthorized access is strictly controlled.
Right to Erasure
Unless required by law, you may request deletion of your data after account closure.
Transparent Policy
This page explains in full detail how your information is used — no hidden data practices.
Breach Notification
In the event of a security breach, affected users are notified promptly and necessary steps are taken.
Your data protection rights at gc11 — explained in detail.
Learn all the ways you can control your data as a user.
Right to Access Your Data
You can request to see what information gc11 holds about you. Submit your request by email, and the information will be provided after your identity has been verified.
Right to Rectification
You can correct inaccurate information. Request an update through your account settings or by email.
Right to Erasure
Unless required by law or regulation, you may request deletion of your information after your account is closed.
Right to Object to Processing
You may request that your information no longer be used for marketing purposes. This request will be honored at any time.
Right to Data Portability
You may request your data in a readable format. It will be provided where technically feasible.
- Write to us in detail at [email protected].
- Please clearly state the type of request.
- Be prepared to verify your identity.
- You can typically expect a response within 30 days.
- Complex requests may require additional processing time.
- If a request cannot be fulfilled, the reason will be communicated to you.
- Financial transaction records — for legal compliance.
- KYC documents — as required by regulatory obligations.
- Anti-money laundering records.
- Information relevant to dispute resolution.
- Security-related logs.
Gc11's Commitment to Protecting Your Data
The core privacy principles gc11 consistently upholds to protect user data.
Purpose-limited collection
Only necessary information is collected. No excessive data is requested.
Limited Retention Period
Data is not kept longer than necessary and is securely deleted once the retention period ends.
Anonymization where possible
For analytical purposes, anonymized data is used with all personally identifiable information removed.
Regular Security Reviews
System security is regularly audited and any vulnerabilities are addressed promptly.
Staff training
Gc11 staff are trained to comply with the Privacy Policy.
Third-party agreements
All parties involved in data processing are required to comply with gc11's privacy standards.
Frequently Asked Questions about the Privacy Policy
Answers to the most frequently asked questions by users.
Let us know if you have any questions about the Privacy Policy
Gc11 is ready to respond to any questions you may have about the protection of your information.
For any concerns, requests, or questions about your personal data, contact gc11's data protection team directly. In your email, clearly state what information you need or what action you would like taken.
You will typically receive a response within 30 business days of identity verification. Complex matters may take longer — you will be notified in advance if so.
For more information, please refer to gc11's Terms & Conditions and Responsible Gaming page.
- Terms & Conditions — All terms of use.
- Responsible Gaming — Support for gaming issues.
- About us — About gc11.
- FAQ — Answers to common questions.
- gc11 Registration — New accounts.
- gc11 Login — Access to your existing account.
Join gc11 — Your Data Is Safe With Us
Understand our Privacy Policy, create your account with confidence, and enjoy gaming safely. For users aged 18 and above.