gc11 Terms & Conditions

1Introduction & Applicability

Gc11 (hereinafter referred to as the "Platform") is an online gaming and sportsbook service catering to users across various countries worldwide. These Terms & Conditions apply to all services provided through the gc11.org website and any associated mobile apps or other channels.

By accessing the platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

Purpose of Terms & Conditions

The purpose of these Terms & Conditions is to establish a clear, transparent, and fair relationship between gc11 and its users. The primary aim of this document is to define the rights and responsibilities of each party.

• These terms apply alongside gc11's Privacy Policy, Responsible Gaming Policy, and Bonus Terms.
• In the event of any dispute, gc11's official legal documents shall take precedence.
• Gc11 reserves the right to modify these Terms & Conditions at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

2Account Registration & Management

To use gc11's services, you must create a personal account. During registration, you are required to provide accurate and complete information.

Registration Terms

• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• Your name, address, date of birth, and all other details provided at registration must be truthful and accurate.
• Accounts created with false information may be suspended at any time.
• Users are solely responsible for keeping their account password and login credentials completely confidential.
• Sharing or transferring your account to another person is not permitted.
• If you suspect unauthorised access to your account, you must notify gc11 immediately.

Responsibility to Keep Information Updated

It is the user's responsibility to promptly update any changes to account details (address, email, phone number, etc.). gc11 is not liable for any issues arising from outdated or incorrect information.

3Age Restriction & Eligibility

Gc11 platform services are available to individuals aged 18 and above only. This policy is strictly enforced with no exceptions.

• Your date of birth must be provided at registration to verify your age.
• Providing false information about your age is a serious violation of the Terms and Conditions.
• Gc11 may request a government-issued ID at any time to verify your age.
• Any account found to belong to a minor will be closed immediately.
• If minors are present in the household, it is the guardian's responsibility to keep devices and accounts secure.

4Identity Verification (KYC)

Gc11 follows the Know Your Customer (KYC) process in accordance with international standards. This helps verify user identity and prevent fraudulent activity.

When Is KYC Required?

• When making a significant deposit or withdrawal for the first time.
• When unusual activity is detected on an account.
• At any time, in accordance with gc11's regulatory or internal policies.
• When verification of a user's age, identity, or address is required.

What Is Required for KYC?

You may typically be asked to provide a government-issued photo ID (National ID card, passport, or driving licence), proof of address, and information regarding the source of funds. Failure to complete KYC verification may result in certain account features being restricted.

5Gaming & Betting Policy

Specific rules apply to all gaming and betting activity on gc11. Every user is responsible for complying with these rules.

General Gaming Rules

• The specific rules for each game or market are provided in the game information section.
• Once a bet is confirmed, it generally cannot be changed or cancelled.
• In the event of a technical error, gc11 reserves the right to void or review any bet.
• Any complaints regarding game results must be submitted within the specified timeframe.
• Using automated bots or software to play games is strictly prohibited.

Betting Limits

Each game and market has set minimum and maximum bet limits. Users may also voluntarily set their own betting limits — this option is part of responsible gaming.

Live Betting Special Terms

Odds change rapidly during live betting on an ongoing match or game. If a bet is confirmed during an odds update, the revised odds may apply. gc11's decision on such matters is final.

6Deposits, Withdrawals & Transactions

The following rules apply to all financial transactions on gc11.

Deposit Rules

• Deposits may only be made using payment methods approved by gc11.
• Deposits from third-party accounts or cards are not permitted.
• Minimum and maximum deposit limits may vary depending on the payment method.
• Gc11 reserves the right to verify the source of deposited funds.

Withdrawal Terms & Conditions

• KYC verification must be completed before any withdrawal can be processed.
• Funds are generally returned via the same method used for the original deposit.
• Withdrawal processing may take some time.
• Gc11 reserves the right to suspend withdrawals in cases of suspicious transactions.

7Account Security & Privacy

Both gc11 and the user share responsibility for ensuring the security of the user's account.

Gc11's Security Measures

• Data transmission is secured using SSL/TLS encryption.
• Automated alerts may be sent in the event of suspicious logins or activity.
• User personal information is never sold to third parties.

User Responsibilities

• Keep your password strong and unique — do not reuse passwords from other sites.
• Do not share your login credentials with anyone, including family members.
• Avoid logging in on public devices or open Wi-Fi networks.
• Beware of phishing emails or suspicious links impersonating gc11.

8Responsible Gaming

Gc11 is committed to responsible gaming. This platform is intended for entertainment purposes only and should not be treated as a guaranteed source of income.

• Users can set their own daily, weekly, or monthly deposit limits.
• The self-exclusion option allows you to deactivate your account for a set period or permanently.
• If signs of problem gambling are identified, gc11 will endeavour to provide information on available support.
• Avoid gaming with borrowed money or emergency savings.

For more information on Responsible Gaming, visit gc11's Responsible Gaming Page View.

9Prohibited Activities

The following activities are strictly prohibited on the gc11 platform. Violating these rules may result in account closure.

• Using the Platform for illegal or fraudulent purposes.
• Any activity associated with money laundering or illegal funds.
• Gaining an unfair advantage using automated bots, scripts, or software.
• Attempting unauthorized access to another user's account.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Creating multiple accounts to exploit bonuses or promotions.
• Harassing, threatening, or insulting other users.
• Any activity that disrupts or interferes with gc11's services.

10Intellectual Property Rights

All content on the gc11 platform — including logos, designs, text, graphics, and software — is the intellectual property of gc11 or its licensors.

• Reproducing, distributing, or commercially using gc11 content without written permission is strictly prohibited.
• Reverse engineering or decompiling any part of the Platform is strictly prohibited.
• Gc11's trademarks or brand names may not be used without prior authorization.

11Limitation of Liability

Gc11 strives to deliver the highest quality service; however, liability is limited in certain circumstances.

Gc11 is not liable if:

• Games or bets may be disrupted due to internet connection loss.
• Issues arising from third-party technology or payment systems.
• A user who shares their account credentials with others and suffers a loss as a result.
• Service disruptions caused by unforeseen natural disasters or other force majeure events.

Gc11 is not liable for any financial losses incurred through gaming. Game outcomes are random and no guarantees can be made.

12Changes to Terms & Termination

Gc11 reserves the right to change, amend, or update these Terms & Conditions at any time.

• Users will be notified via email or an on-platform notice before any significant changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Gc11 reserves the right to close any account at any time, with or without reason.
• Users may also request to close their account at any time.

For any questions regarding the Terms & Conditions [email protected]to get in touch.